“Takeaway for Barnes” – My ASAE11 Post-script

In my mildly post-tour depressive state I find myself compelled to share my thoughts on ASAE11 if for no other reason than I think I need to in order to process everything and clear my head for real life and back to work. Like many, I travel a fair way to be with ASAE annual meeting every year and if I don’t get some of this out of my head now I will be in a foetal position mess on the flight home.

Let me start with my top 10 takeaways in a list and then a deeper dive into some of my thoughts (that way you can exit my post at your convenience!). Continue reading

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Every time I look at this photo it makes me smile. So simple, yet so powerful.

Apple Store, San Francisco.

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Filed under Innovation, Wobbly Jelly Stuff

Dear @QantasAirways, your brand simply missed out…

@QantasAirwaysI recently enjoyed a business trip to San Francisco arriving back this morning. The air travel got me thinking about what simple brand opportunities companies miss when their culture’s don’t support, allow or foster authentic engagement and connection with their most loyal customers.

Having just heard Zappos.com CEO Tony Hsieh speak at #IHRSA30 I found myself very attuned to customer experience and service which made our experience on Qantas all the more blog worthy – in my mind at least.

Here is my open letter to Qantas Airways asking them to consider a little Wobbly Jelly Theory when they consider the simple ingredients they can mix to create better customer experiences in future.  Continue reading

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Back then, Walkie Talkies. Now, iPod Touch.

Back then it was two walkie talkies. Today it is iPod Touch. Same, same but different.

This last Christmas Barnes6 and Barnes9 both received an iPod Touch from Santa as was their wish. My wife (@barneswane) and I marvelled at the way the kids played so nicely together with the gadget in common. With iMac, Macbook, iPad, Shuffle and Classic already resident in our house iPod Touches were made to feel right at home. A good deal of Boxing Day was spent getting them App’ed up including adding SkypeContinue reading

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‘Out of Office’ a thing of the past for me.

Today I sent out an email blast for my Association through our Groupsite.com email blast feature. Naturally, I started received all sorts of ‘Out of Office’ and Autoreply messages back and it made me think about when the last time was I used Out of Office.

With access to Blackberry (with all my accounts on it) and now iPad (with all my accounts on it) and a commitment to being online to learn, share and communicate every day, I now realise I only have to use my Out of Office once a year when I am on the family camping trip and in my Internet-free zone.

I am not sure I am a huge fan of the autoreply message either. If you share your email address for people to use, surely there is an implied or explicit commitment to retrieving the message and responding to it? A friend of mine makes it absolutely clear if you leave a VM for him that he will reply within the next 24 hours so at least I know where I stand and can make other arrangements or enquiries.

Some have accused me of always working when I respond to emails or messages a strange hours or when I am travelling or holidaying. Really, I am a keen communicator and I use Email, LinkedIn, Twitter regularly and learn so much from my network online that it is only right I respond and contribute all the time.

With 21st century tools provided to me I don’t think it is too much to ask that I use them effectively.

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When will Australian sport stand up for itself, together?

I am sitting here patiently waiting for someone purporting to advocate for community sport to stand up and be counted.

I would like to know who will be first to ask why the Federal Government shifted the “minor” portfolio out of Health and coupled it with (albeit very important) portfolios of Indigenous Employment; and, Homelessness?

Where once there were Federal and State Departments of Sport & Recreation there are now only “Offices of Sport & Recreation” hidden underneath other portfolios except in WA thanks to the robust positioning of its Director General.

The Confederation of Australian Sport is no longer. The loose confederation of State Sport Federations has a major identity crisis with little to no advocacy role being played out on any major stage with any effect despite there being some very nice and good people involved as both executives and volunteers. Continue reading

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Learnings, Musings and Afterthoughts from #ASAE10

There was a point during my flights to the US that I wondered why I would invest so much of my own time and money being away from the family and attending ASAE10. It felt indulgent and frankly a little selfish. My! How quickly afterwards was the decision justified.

Let me take a lead from new friend Tom Morrisson (@TmoneyTM, @tommorrisson) and record the things I am taking away from this year’s ASAE Annual Meeting in Los Angeles. Continue reading

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